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LEAN SERVICE: A Practical Guide for SME Owner / Managers

Richard Keegan, Eddie O'Kelly




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 | #1223182 in eBooks |  2015-06-01 |  2015-06-01 | File type: PDF

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Lean is about VALUE ... the creation, delivery and retention of value.



In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as ‘value’, not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants.


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