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Service Management: An integrated approach

Bart Van Looy, Paul Gemmel, Roland Van Dierdonck




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 | #1945694 in eBooks |  2013-03-11 |  2013-03-11 | File type: PDF

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Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management.
 
This third edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies.  The book is based on three central strands of services management: customers, employees and operations.  The final part of ...

You can specify the type of files you want, for your device.Service Management: An integrated approach   |  Bart Van Looy, Paul Gemmel, Roland Van Dierdonck. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.

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