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UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!

Ron Kaufman




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 | #888307 in eBooks |  2002-03-01 |  2013-03-08 | File type: PDF

||0 of 0 people found the following review helpful.| Great book!|By Angela Samuels|You get your money's worth from this book. The book was packed with great ideas on how to provide top notch service to your customers. I'm sure I will be referring to his books for years to come.|0 of 0 people found the following review helpful.| Great book|By Julio Camacho Asch|I love the author,| |"When I picked up UP Your Service!, the first thing that struck me was how thick the book was: 250 pages and more! I wondered if service quality as a subject needed so many pages to get the core ideas across. But once I began to read the book, my doubts

Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your perception points to create positive impressions. LEVERAGE customer value dimensions for long-term profits. ACHIEVE surprising and unbelievable! service standards. INCREASE customer loyalty with effective service recovery. DISCOVER the hi...

You can specify the type of files you want, for your device.UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!   |  Ron Kaufman. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.

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