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Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations (Wiley and SAS Business Series)

Matti Kurvinen, Ilkka Töyrylä , D. N. Prabhakar Murthy




[PDF.fr83] Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations (Wiley and SAS Business Series)

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 | #1994363 in eBooks |  2016-05-26 |  2016-05-26 | File type: PDF

||0 of 0 people found the following review helpful.| easy to read and very practical|By Customer|Clear, easy to read and very practical. A must-read to everyone from customer care to product development.|From the Inside Flap||Fraudulent warranty claims bite into anywhere from three to fifteen percent of a typical company's warranty costs—which translates into one to four percent of sales. Whether a company is unaware of the issue, struggles to take action

Cut warranty costs by reducing fraud with transparent processes and balanced control

Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the wh...

You easily download any file type for your device.Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations (Wiley and SAS Business Series)   |  Matti Kurvinen, Ilkka Töyrylä , D. N. Prabhakar Murthy. Which are the reasons I like to read books. Great story by a great author.

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