[PDF.32pp] What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

[PDF.ht73] What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

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 | #932188 in eBooks |  2008-06-12 |  2008-06-12 | File type: PDF

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||0 of 0 people found the following review helpful.| this is a great read. Gives great insight into how to deal ...|By Kevin F|If you are in the customer service industry, this is a great read. Gives great insight into how to deal with the more difficult customers, or how to handle different customer situations.|1 of 1 people found the following review helpful.| Simplistic, yet effective!| | | "With a fairly high chuckles-to-learning ratio, Porcupine is easily one of the more charming business books out there at the moment." --Think Customers: The 1to1 Blog from 1to1 Magazine (http://www.1to1media.com/weblog/)

" What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service, including:

By a Hare: Great service is all about going the extra mile, as learned by a group of rabbits run...

You can specify the type of files you want, for your device.What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service   |  Richard S. Gallagher. I really enjoyed this book and have already told so many people about it!

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